రీఫండ్, రద్దు విధానం

Posting on Kheti Bazar is free. You pay us only for extras: a paid plan that shows a post longer or higher (such as Pin to top or Branding), renewing a post, and ads. The price, including GST, is shown before you pay. Payments are made through Razorpay (UPI, cards and other methods it offers), or with wallet points.

We do not sell any produce or machine, and we do not take payment for deals between users. Money you pay another user for produce or a machine on rent is between you and them: we cannot refund it. Read our Safety tips before you pay anyone.

• Turned down by our team: you get the full amount back as wallet points, including GST. We tell you why it was turned down; you can change the post and send it again.
• Deleted by you while it waits for review: you get the price back as wallet points, less a small charge. The app shows the exact points and the charge before you confirm.
• After the post is approved, the plan has started: time left on it is not refunded, also if you mark the post sold or delete it.
• A renewal follows the same rules as a new plan.

• Not paid yet: you can delete it; nothing is charged.
• Waiting for review: if you delete it, or our team turns it down, its whole price comes back as wallet points.
• Running: you can take it down at any time, and it stops showing at once. Days left are not refunded; the app says so before you confirm.
• Ended: nothing is due.

• If money leaves your account but the payment does not go through, Razorpay or your bank usually returns it by itself within 5 to 7 working days. If it has not come back by then, write to us with the date and the transaction ID.
• If you are charged twice for the same thing, or charged by mistake, we give the extra amount back, as wallet points or to the account you paid from.

• Points from a refund reach your wallet at once. You can use them for paid plans, renewals and ads on Kheti Bazar.
• Points expire 12 months after you get them. We remind you before they do.
• Points cannot be exchanged for cash or moved to another account, except as section 6 says.

The points you bought and have not used are refunded in money to the account linked to your registered mobile number, within 15 days of your request to delete the account. Points you bought are points that came from money you paid: refunds of your paid plans and ads, and payments given back as points.

Free and bonus points, such as the welcome bonus, rewards, offer points and points our team gave to make up for a problem, end when the account is deleted and are not paid out.

Your wallet in the app lists every refund, with a reference (WT-…) to quote. For any question about a payment or refund, write to us with that reference or the payment's transaction ID:

• Grievance Officer

We reply within 24 hours and resolve it within 15 days.

We may change this policy. We update the date below, and a change never takes away a refund for something you paid for before it.